Data Deletion

Request Deletion from Mozie

Email [email protected] from the address associated with your account or creator profile. Use the subject "Data Deletion Request" and identify the account, workspace, or creator profile involved. Do not email passwords, access tokens, identity documents, or payment credentials.

We may request limited information needed to verify identity, authority, and the scope of the request. We will confirm receipt and explain any information that must be retained by law or to protect the rights of other workspace or campaign participants.

Meta Platform Deletion

If you connected Mozie through a supported Facebook or Instagram authorization, you can remove Mozie from Meta's Apps and Websites settings and request deletion of data the applicable Meta connection provided. Meta sends Mozie a signed deletion callback for supported flows.

Mozie returns a confirmation code and a status URL in this format:

The callback applies to the Meta-connected identity and related Platform Data identified by the signed request. It does not silently delete an unrelated organization's workspace or records belonging to other campaign participants.

What Deletion Does

Depending on the verified request, Mozie will:

• revoke or remove applicable connected-service credentials;
• delete or de-identify applicable profile, connection, message, and workflow data from active systems;
• stop future collection or synchronization for that connection; and
• retain only information required for legal, tax, fraud-prevention, security, dispute, or other permitted obligations.

Disconnecting an integration is different from requesting deletion: disconnecting stops future provider access, while a verified deletion request addresses information already retained by Mozie.

Timing and Backups

We process verified requests without undue delay and apply any shorter deadline required by an applicable platform policy or law. Limited residual copies may remain temporarily in protected backups until their normal expiry, unless preservation is legally required. Such copies are not restored for ordinary product use.

Other Privacy Rights

Depending on where you live, you may also request access, correction, portability, restriction, or objection. See our Privacy Policy or contact [email protected].